Everything you need to win in your market. No fluff, no outsourcing.
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GBP Setup & Complete Optimisation
A Google Business Profile is only as powerful as its completeness. We handle every element: business name verification and consistency check, primary and secondary category selection (the most powerful ranking signal — most businesses choose suboptimal categories), service area configuration, complete attribute selection (each relevant attribute improves search match for users filtering by that attribute), business description optimised with primary keywords, website URL and tracking setup, and hours with special hours for holidays.
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Photo & Video Strategy — First Impressions Win
Users see your GBP photos before your website. We develop a photo strategy: exterior photos matching Google Street View perspective, interior photos showing ambiance, team photos with real faces, product and service photos, and before/after photos where relevant. Photos are geotagged with your business location. Monthly photo refresh keeps your profile appearing active — Google actively ranks profiles with recent photo additions higher.
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Google Posts — Stay Active, Stay Ranked
We create weekly Posts: offer posts (special promotions with expiry dates), what's new posts (new services, staff, awards), event posts (workshops, store events), and product posts (feature specific products with photos and prices). Each post encourages an action — call, book, visit, or learn more.
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Q&A Management — Control Your Narrative
We proactively populate the Q&A section with your own questions and answers covering pricing, hours, services, parking, and common customer questions. We monitor all incoming questions in real time, respond quickly with accurate information, and flag inappropriate content for removal.
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GBP Insights & Monthly Reporting
We analyse how customers found your profile, what actions they took, where they searched from, and which photos drove the most views. Monthly reports cover: profile views, direction requests, phone calls, website clicks, photo performance vs competitors, and review score trends.
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GBP Spam & Suspension Management
We monitor for competitor spam (fake profiles stealing your traffic), duplicate profile issues, and profile suspensions. GBP suspension appeals have a 70%+ reinstatement success rate on first appeal through our process.